Administration & Resident Services Manager

Position Summary

Our client is seeking a Administration & Resident Services Manager is responsible for overseeing administrative operations while delivering high-quality support services to residents. This role ensures efficient internal systems, maintains compliance with organizational requirements, and provides responsive, professional service to clients.

The position works cross-functionally with internal teams and external partners to support operational effectiveness and enhance the overall client experience.

Key Responsibilities

Administrative Operations

• Oversee daily office administration and operational support functions
• Maintain and improve filing systems, document management, and record retention processes
• Coordinate office logistics, including supplies, equipment, vendor relationships, and facility needs
• Support administration of contracts, insurance, and service agreements
• Develop, update, and manage organizational templates, forms, and procedures
• Assist with meeting coordination, including preparation of materials and documentation
• Maintain databases and ensure accurate and timely data entry
• Support reporting, audits, and compliance-related documentation
• Assist in implementing and maintaining organizational policies and procedures

Resident Services

• Serve as a primary point of contact for residents, responding to inquiries and service requests
• Maintain accurate resident records and ensure effective communication
• Support compliance processes, including annual requirements and documentation tracking
• Coordinate with external stakeholders such as lenders, associations, service providers, and local entities
• Assist residents facing financial or housing challenges by connecting them to resources and coordinating follow-up
• Track service requests, inquiries, and key deadlines
• Support processes related to homeownership lifecycle events (e.g., refinancing, resale, post-purchase support)
• Coordinate property-related communications, including tax documentation and maintenance activities
• Ensure compliance with applicable program requirements, policies, and regulations

Organizational Support

• Contribute to process improvement and operational efficiency initiatives
• Identify and recommend enhancements to administrative systems and workflows
• Support special projects and cross-functional initiatives as assigned

Qualifications

Required

• 3-5 years of experience in administrative operations, office management, or similar roles
• Strong organizational skills with exceptional attention to detail
• Experience managing records, databases, or CRM systems
• Ability to handle sensitive and confidential information with professionalism
• Excellent written and verbal communication skills
• Strong customer service orientation and interpersonal skills
• Proficiency in Microsoft Office or similar tools
• Ability to manage multiple priorities and meet deadlines independently

Preferred

• Bachelor's degree in business administration, public administration, nonprofit management, or related field
• Experience in client-facing or service-oriented environments
• Familiarity with compliance or regulatory processes
• Experience with CRM systems (e.g., Salesforce or similar platforms)

Work Environment

• Hybrid work environment
• Extended periods of computer-based work
• Occasional evening meetings or offsite activities may be required

Compensation & Benefits

• Competitive salary (commensurate with experience)
• Comprehensive benefits package

Equal Opportunity Statement

This organization is an equal opportunity employer and is committed to fostering an inclusive workplace. Applicants from all backgrounds are encouraged to apply.